Terms and Conditions

Last Updated: July 21, 2026

Welcome to EpicMart.

These Terms and Conditions govern your access to and use of https://epicmart.pk/, including browsing products, creating an account, placing orders, making payments, submitting reviews, and using our customer support services.

By accessing the website or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions, together with our Privacy Policy, Return and Refund Policy, and Shipping and Service Policy.

1. About EpicMart

In these Terms:

  • “EpicMart,” “we,” “us,” and “our” refer to the operator of EpicMart.pk.
  • “Customer,” “you,” and “your” refer to any person accessing the website or placing an order.
  • “Product” refers to any item displayed, offered, or sold through the website.
  • “Order” refers to a request submitted by a customer to purchase a product.

2. Eligibility

You must be legally capable of entering into a purchase agreement to place an order.

Where a customer is under the legal age, an order must be placed or supervised by a parent or legal guardian.

You are responsible for ensuring that all information submitted to EpicMart is accurate and complete.

3. Website Use

You agree not to:

  • Use the website for unlawful or fraudulent activity
  • Submit false customer, payment, or delivery information
  • Attempt unauthorized access to the website or its systems
  • Introduce viruses, malware, or harmful code
  • Copy, scrape, reproduce, or commercially exploit website content without permission
  • Interfere with website security or performance
  • Place fake orders or intentionally refuse confirmed deliveries
  • Use another person’s identity or payment details without authorization

EpicMart may restrict or suspend access where misuse, fraud, abuse, or suspicious activity is detected.

4. Product Information

We make reasonable efforts to provide accurate product:

  • Names
  • Descriptions
  • Images
  • Specifications
  • Colours
  • Sizes
  • Prices
  • Availability information

However:

  • Colours may appear different depending on screen and device settings;
  • Product packaging may be updated by manufacturers;
  • Minor design or specification changes may occur;
  • Images may include accessories not included with the product;
  • Typographical or technical errors may occasionally occur.

Customers should review the complete product description before placing an order.

5. Prices

All prices are displayed in Pakistani Rupees unless otherwise stated.

EpicMart may change prices without prior notice.

The price applicable to an order is normally the price displayed when the order is submitted, subject to verification.

Where a price is clearly incorrect due to a technical, typographical, supplier, or system error, EpicMart may cancel the order or request the customer’s approval of the corrected price.

6. Orders

Submitting an order does not automatically mean it has been accepted.

An order is accepted after EpicMart verifies relevant details, confirms availability, and approves or receives payment where applicable.

EpicMart may contact the customer for confirmation before dispatch.

We reserve the right to reject or cancel an order due to:

  • Product unavailability
  • Incorrect price or description
  • Failed or unverified payment
  • Incorrect contact or address details
  • Delivery restrictions
  • Quantity limitations
  • Suspected fraud or misuse
  • Repeated refusal of previous orders
  • Events outside our reasonable control

7. Payments

Available payment methods may be shown at checkout and may include:

  • Cash on Delivery
  • Bank transfer
  • Debit or credit card
  • Mobile wallet
  • Payment gateway
  • Other approved payment methods

The customer confirms that they are authorized to use the selected payment method.

EpicMart is not responsible for payment delays, declines, reversals, security checks, or service interruptions caused by banks, card issuers, mobile wallets, or payment gateways.

8. Cash-on-Delivery Orders

Cash-on-Delivery availability may depend on location, product category, order value, and customer history.

EpicMart may request partial or full advance payment for selected orders.

Customers who repeatedly refuse confirmed parcels may be required to make advance payment for future orders.

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping and Service Policy.

Delivery dates are estimates and may be affected by courier operations, weather, holidays, remote locations, customer availability, security conditions, or other circumstances outside our control.

The customer is responsible for providing a complete and accurate delivery address.

10. Returns, Refunds and Exchanges

Returns, refunds, exchanges, replacements, and cancellations are governed by our Return, Refund and Exchange Policy.

Customers must follow the claim period, evidence requirements, product-condition requirements, and return instructions stated in that policy.

11. Product Warranty

Where a product includes a manufacturer or distributor warranty, the warranty will be subject to the conditions stated by the relevant warranty provider.

A warranty may not cover:

  • Accidental or physical damage
  • Water or liquid damage
  • Misuse or negligence
  • Improper installation
  • Power fluctuations
  • Unauthorized repairs
  • Normal wear and tear
  • Altered serial or identification numbers
  • Damage caused by incompatible accessories

Customers should retain their invoice, warranty card, packaging, and serial-number information.

12. Promotions and Discount Codes

Promotions, coupons, and discount codes:

  • May have an expiry date;
  • May apply only to selected products;
  • May require a minimum purchase;
  • May not be combined with other offers;
  • May be limited to one use per customer;
  • May be cancelled where misuse or fraud is suspected.

EpicMart may modify or end a promotion at any time, subject to confirmed orders and applicable requirements.

13. Customer Accounts

Customers may be able to create an account to manage orders and personal details.

You are responsible for:

  • Keeping your password confidential;
  • Preventing unauthorized account access;
  • Providing accurate account information;
  • Informing EpicMart of suspected unauthorized activity.

EpicMart may suspend or close an account used for fraud, abuse, fake orders, unlawful activity, or violation of these Terms.

14. Reviews and User Content

Customers may submit reviews, ratings, photographs, questions, or comments.

By submitting content, you confirm that it:

  • Is based on genuine experience;
  • Is not false or misleading;
  • Does not infringe third-party rights;
  • Does not contain unlawful, abusive, defamatory, or obscene material;
  • Does not contain malware, spam, or unauthorized advertising.

EpicMart may remove content that violates these requirements.

By submitting content, you grant EpicMart permission to display, reproduce, and use it for website and marketing purposes, subject to applicable privacy requirements.

15. Intellectual Property

All website content, including the EpicMart name, logo, design, graphics, text, product presentation, icons, software, and original media, is owned by or licensed to EpicMart.

Content may not be copied, reproduced, modified, published, distributed, or commercially used without written permission.

Product names and trademarks belonging to third parties remain the property of their respective owners.

16. Third-Party Services

EpicMart may rely on third-party services, including:

  • Couriers
  • Payment gateways
  • Banks
  • Hosting providers
  • Analytics platforms
  • Communication services
  • Manufacturers and warranty centres

EpicMart is not responsible for independent acts, outages, delays, or policies of third-party service providers, except to the extent responsibility cannot legally be excluded.

17. Fraud Prevention

EpicMart may conduct reasonable checks to prevent:

  • Payment fraud
  • Fake orders
  • Unauthorized transactions
  • Abuse of coupons or promotions
  • Repeated parcel refusal
  • False return or refund claims

We may request verification information, delay dispatch, restrict payment options, cancel an order, or suspend an account where suspicious activity is identified.

18. Limitation of Liability

To the extent permitted by applicable law, EpicMart will not be responsible for indirect, incidental, special, or consequential losses resulting from:

  • Website unavailability
  • Delayed delivery
  • Third-party service interruption
  • Customer misuse of a product
  • Unauthorized repair or installation
  • Incorrect information provided by the customer
  • Events outside our reasonable control

Nothing in these Terms excludes any customer rights or liability that cannot lawfully be excluded.

19. Indemnification

You agree to be responsible for losses, claims, or expenses resulting from:

  • Your unlawful use of the website;
  • Your violation of these Terms;
  • Fraudulent information submitted by you;
  • Your infringement of third-party rights; or
  • Your misuse, resale, installation, or modification of a product.

20. Force Majeure

EpicMart will not be liable for delays or failure caused by circumstances beyond its reasonable control, including:

  • Natural disasters
  • Severe weather
  • Floods or earthquakes
  • Strikes
  • Public emergencies
  • Government restrictions
  • Internet or electricity outages
  • Courier disruptions
  • Road closures
  • Security conditions
  • Supplier shortages

21. Privacy

The collection and use of personal information are governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described in that policy.

22. Governing Law

These Terms and Conditions are governed by the applicable laws of Pakistan.

Any dispute will be handled by the courts or legally authorized forums having appropriate jurisdiction in Pakistan.

Customers are encouraged to contact EpicMart first so that complaints can be resolved through customer support wherever possible.

23. Changes to These Terms

EpicMart may update these Terms and Conditions from time to time.

Changes will take effect when published on the website. Continued use of the website after an update means that you accept the revised Terms.

24. Contact Information

For questions about these Terms and Conditions, contact:

Business Name: EpicMart
Website: https://epicmart.pk/
Email: [insert support email]
Phone/WhatsApp: [insert phone number]
Business Address: [insert business address]