Shipping and Service Policy
Last Updated: July 21, 2026
This Shipping and Service Policy explains how EpicMart processes, dispatches, delivers, and supports customer orders placed through https://epicmart.pk/.
1. Service Area
EpicMart delivers to serviceable locations across Pakistan.
Delivery availability may depend on:
- Courier coverage
- Product category
- Product size or weight
- Cash-on-delivery availability
- Security or access restrictions
- Remote-area delivery limitations
We reserve the right to cancel or modify an order where the delivery address cannot be serviced.
2. Order Processing
Orders are normally processed within 1 to 2 business days after order confirmation and payment verification.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing may take longer during:
- Sales and promotional campaigns
- Public holidays
- High order volumes
- Product shortages
- Payment verification
- Customized or special orders
- Severe weather or courier disruptions
3. Order Confirmation
EpicMart may confirm an order through:
- Phone call
- SMS
- Automated order notification
Orders containing incomplete, incorrect, or unverifiable information may be placed on hold or cancelled.
4. Estimated Delivery Time
Estimated delivery times after dispatch are:
- Major cities: approximately 2 to 5 business days
- Other cities and towns: approximately 3 to 7 business days
- Remote areas: approximately 5 to 10 business days
These delivery periods are estimates and not guarantees.
Delivery may be delayed by weather, public holidays, courier workload, road closures, security conditions, inaccurate addresses, recipient unavailability, or other events outside EpicMart’s reasonable control.
5. Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Product weight and dimensions
- Courier rate
- Product category
- Selected delivery method
- Promotional offers
The applicable delivery charge will normally be displayed at checkout or communicated before dispatch.
Free-shipping promotions may be subject to minimum order values, selected locations, or specific products.
6. Cash on Delivery
Cash on Delivery may be available for eligible products and serviceable locations.
Customers must provide a valid phone number and complete address.
EpicMart may request advance payment for:
- High-value orders
- Customized products
- Bulk orders
- Products requiring special sourcing
- Customers with repeated refused deliveries
- Locations where Cash on Delivery is unavailable
7. Online Payments
Online orders may be subject to payment verification.
An order will not be considered confirmed solely because the customer submitted a payment request. Confirmation may depend on successful authorization and receipt of funds through the relevant payment provider.
Where payment fails, is reversed, is flagged, or cannot be verified, EpicMart may place the order on hold or cancel it.
8. Tracking Information
Tracking details may be shared by SMS, WhatsApp, email, or through the customer’s account after dispatch.
Tracking information may take several hours to become active after the courier receives the parcel.
9. Accurate Delivery Information
Customers are responsible for providing:
- Correct recipient name
- Active phone number
- Complete delivery address
- City and area
- Nearby landmark, where required
EpicMart will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
Any additional re-delivery or address-correction charge may be payable by the customer.
10. Receiving Your Parcel
Before accepting the parcel, customers should check for visible signs of:
- Opened packaging
- Broken seals
- Severe crushing
- Water damage
- Unusual tape or repacking
Where a parcel appears visibly damaged or tampered with, the customer should refuse delivery where possible and contact EpicMart immediately.
Courier companies may not allow customers to open the parcel before payment or delivery confirmation.
Customers are encouraged to record a continuous unboxing video immediately after receiving the parcel.
11. Failed Delivery Attempts
Courier companies may attempt delivery more than once depending on their policy.
A delivery may fail where:
- The recipient is unavailable;
- The phone number is unreachable;
- The address is incorrect or incomplete;
- The customer refuses the parcel;
- Entry to the delivery location is restricted.
If the parcel is returned to EpicMart, the customer may be required to pay additional shipping charges before it is dispatched again.
12. Delayed, Lost or Damaged Shipments
Contact EpicMart if the shipment:
- Has not arrived within the expected timeframe;
- Shows no tracking movement for an unusual period;
- Is marked delivered but was not received;
- Arrives visibly damaged.
We will coordinate with the courier and investigate the matter.
Investigations and claims are subject to the courier company’s procedures and may require additional time.
13. Split Shipments
An order containing multiple products may be shipped in separate parcels due to availability, location, size, or courier requirements.
Customers may receive separate tracking details and deliveries for the same order.
14. Product Availability
Products displayed on the website are subject to availability.
If an ordered product becomes unavailable, EpicMart may:
- Contact the customer with an alternative;
- Offer an exchange;
- Place the order on hold;
- Cancel the affected item; or
- Issue an applicable refund.
15. Installation and After-Sales Service
Installation, activation, repair, or after-sales support is only included where clearly stated on the product page or order confirmation.
Where installation is provided by a third party, the customer may be subject to that service provider’s:
- Appointment availability
- Coverage area
- Service charges
- Warranty requirements
- Installation conditions
Customers should not attempt unauthorized repair or installation where doing so may affect the product warranty.
16. Contact Us
For shipping, tracking, delivery, or service-related assistance, contact:
Website: https://epicmart.pk/
Email: [insert support email]
Phone/WhatsApp: [insert phone number]
Business Hours: [insert support hours]