Privacy Policy

Last Updated: July 21, 2026

Welcome to EpicMart. At EpicMart, accessible through https://epicmart.pk/, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you browse our website, create an account, place an order, contact our support team, or use any of our services.

By using EpicMart.pk, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you visit or use our website:

Personal Information

When you place an order, create an account, subscribe to updates, or contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • City and postal code
  • Order and purchase information
  • Customer support messages
  • Payment-related information

We do not directly store your complete debit or credit card details. Online payments may be processed through third-party banks, payment gateways, wallets, or payment service providers.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • Website usage and interaction data
  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Receive, confirm, process, and deliver your orders
  • Verify customer and order information
  • Communicate order and delivery updates
  • Process payments, refunds, exchanges, or replacements
  • Respond to questions, complaints, and support requests
  • Improve our products, website, and customer experience
  • Detect suspicious, fraudulent, or unauthorized activity
  • Maintain business and transaction records
  • Send promotional messages where you have provided consent
  • Meet legal, regulatory, tax, accounting, and security requirements

3. Order and Delivery Communication

We may contact you through phone calls, SMS, WhatsApp, or email to:

  • Confirm your order
  • Verify your delivery details
  • Share order or shipping updates
  • Resolve delivery issues
  • Respond to a return, refund, or complaint request

Providing incorrect or incomplete contact details may result in order cancellation or delivery delays.

4. Cookies

EpicMart may use cookies and similar technologies to:

  • Keep products in your shopping cart
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure advertising and marketing results
  • Provide more relevant content and promotions

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Analytics and Advertising

We may use third-party analytics and advertising services, such as Google Analytics, Meta Pixel, or similar platforms.

These services may collect information about your device, website activity, or interactions with advertisements. Their use of information is governed by their own privacy policies.

6. How We Share Information

We may share necessary customer information with trusted third parties, including:

  • Courier and delivery companies
  • Payment gateways and financial institutions
  • Website hosting and technology providers
  • Customer support and communication platforms
  • Marketing and analytics providers
  • Professional advisers, auditors, or legal authorities
  • Government or regulatory bodies where required by law

We only share information reasonably necessary for these parties to provide their services.

We do not sell or rent your personal information to unrelated third parties.

7. Payment Security

Payments made through EpicMart may be processed by third-party payment service providers.

Customers should never share their OTP, PIN, password, CVV, or other sensitive banking credentials with anyone claiming to represent EpicMart.

EpicMart will not be responsible for losses resulting from customers voluntarily sharing confidential payment credentials with unauthorized persons.

8. Data Retention

We may retain customer and order information for as long as reasonably required to:

  • Complete transactions
  • Manage returns, refunds, and disputes
  • Provide customer support
  • Maintain accounting and tax records
  • Prevent fraud
  • Meet legal or regulatory obligations

When information is no longer required, we may securely delete or anonymize it.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no internet transmission or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Rights and Choices

You may contact us to:

  • Request access to your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of information, where legally permitted
  • Unsubscribe from promotional messages
  • Raise a privacy-related complaint

We may need to verify your identity before processing certain requests.

11. Children’s Privacy

EpicMart is not intended for use by children who cannot legally enter into a purchase agreement.

Orders placed by minors should be completed under the supervision of a parent or legal guardian.

12. Third-Party Links

Our website may contain links to third-party websites or services.

EpicMart is not responsible for the privacy, security, content, or practices of external websites. Customers should review the relevant third party’s policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be published on this page with an updated effective date. Continued use of EpicMart.pk after an update means that you accept the revised policy.

14. Contact Us

For privacy-related questions or requests, contact us at:

Website: https://epicmart.pk/
Email: [insert support email]
Phone/WhatsApp: [insert phone number]
Business Address: [insert business address]